Why isn’t Disney+ working?

We’ve put together a troubleshooting guide to help you navigate the maze of errors you might encounter while using Disney+.

We’re here to help with our guide to the app’s various error reports, while the Disney+ development team is undoubtedly working to fix every bug they find.

We’re here to help with our guide to the app’s various error reports, while the Disney+ development team is undoubtedly working to fix every bug they find.

You should try these steps regardless of the error code. If you’re having trouble connecting to Disney+, try these basic steps first.

  • Check your internet download speed from the device you’re using (if it’s slower than 5 Mbps, that could be your issue).
  • Disconnect your mobile or Wi-Fi internet connection from the device you’re using, wait for 30 to 60 seconds, and then reconnect. Sometimes all you need is to refresh your connection.
  • Reset your Wi-Fi modem.
  • Check for any updates that may be available for the app.
  • Clear your cache and data.
  • Close and reopen the app, also try signing out of Disney+ on all devices and sign in again.
  • Delete the Disney+ app and re-download it from your device’s app store and log in again.
  • Try Disney+ on a separate compatible device or web browser.