To empower clients to carry out personalized virtual transactions from any location, Fidelity Bank Ghana Limited has introduced Kukua, its WhatsApp Banking Assistant.

The 24-hour WhatsApp Banking Assistant, fully conversant with the bank’s suite of offerings to answer questions through cutting edge technology, forms part of Fidelity Bank’s Together We’re More brand promise that views success as a collaborative effort between itself, clients and the general public.

Speaking about Kukua, Nana Esi Idun-Arkhurst, Divisional Director, Retail Banking of Fidelity Bank Ghana, stated:


“We are excited to offer accessible round the clock banking services on WhatsApp, a platform that the majority of Ghanaians and our customers frequently use. Our retail customers can now initiate a number of transactions including fund transfers, airtime top up, exchange rate checks, mini statement reviews, account balance checks and ATM and branch location; all in real time directly on WhatsApp with Kukua.”

“Kukua joins our innovative portfolio of digital products such as our mobile app, online banking, online account opening, USSD, cards and many others,’’ she added.

Mrs Idun-Arkhurst assured that Fidelity Bank will continue to leverage technology to establish simple and innovative solutions for clients to enjoy banking services in a seamless and secure manner.

Speaking on the strength of Kukua’s cybersecurity, Fidelity’s Director of Transaction and Electronic Banking, Gladys Thompson pointed out that Kukua has cutting edge security and all her interactions are secure with clients’ data and privacy protected.


Underscoring Fidelity’s internal development capabilities, Kukua was conceived in-house as a project to establish digital solutions to better serve its clients. Fidelity Head of Customer Experience, Comfort Armoo shared that “Kukua has been a labour of love and we are excited that she is finally here to attend to customer needs in real-time.”

Fidelity’s introduction of Kukua is a realization of its continued dedication to make banking easier and convenient for all its clients’ segments through relevant and useful digital products and services.


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